Privacy Policy

Last updated: July 7, 2026

This Privacy Policy explains how Carpet Cleaning Wilmington (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit carpetcleaningwilmington.com, request a quote or instant estimate, call us, or submit your information through one of our advertisements on Facebook or Instagram.

If you submit information to us through a Facebook or Instagram lead ad (an “instant form”), that information is governed by this Privacy Policy. By providing your information, you agree to the practices described here.

1. Who We Are

Carpet Cleaning Wilmington is a professional carpet, rug, tile, grout, and upholstery cleaning company serving Wilmington, North Carolina and the surrounding areas. You can reach us any time at (910) 839-7403.

2. Information We Collect

We collect the following types of personal information:

• Contact details you give us — your name, phone number, email address, home or business address, and ZIP code.
• Service details — the type of cleaning you need, the number of rooms or areas, property details, preferred appointment times, and any notes you share with us.
• Information from lead ads — when you submit a Facebook or Instagram instant form, we receive the contact and service details you entered on that form.
• Automatically collected data — your IP address, browser and device type, pages viewed, and how you found us. This is collected through cookies and similar technologies (see Section 5).

3. How We Collect Your Information

We collect personal information when you:

• Submit a quote, contact, or instant-estimate form on our website;
• Submit your information through one of our Facebook or Instagram Lead Ads;
• Call, text, or email us;
• Book or receive a cleaning service; or
• Browse our website, through cookies and advertising tools.

4. Meta (Facebook & Instagram) Advertising Tools

We advertise on Meta platforms and use Meta’s business tools to measure and improve our ads. Specifically, we may use:

• Meta Lead Ads — instant forms that let you send us your contact details directly from Facebook or Instagram.
• Meta Pixel — a small piece of code on our website that helps us understand which ads led to a website visit or inquiry.
• Meta Conversions API — a server-side connection that shares conversion events (such as a completed form or booking) with Meta.

These tools may share limited information — such as your activity on our website or the fact that you submitted a form — with Meta so that we can measure ad performance and reach people who may need our services. Meta’s use of information it receives is governed by the Meta Privacy Policy. We only share data with Meta that we have the right to share.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to keep the site working properly, remember your preferences, understand site traffic, and support our advertising. You can control or disable cookies through your browser settings. Disabling some cookies may affect how parts of the site function.

6. How We Use Your Information

We use your personal information to:

• Respond to your quote, estimate, and service requests;
• Schedule, provide, and follow up on cleaning services;
• Send you pricing, appointment reminders, and service updates;
• Improve our website, services, and customer experience;
• Measure and improve our advertising on Meta and other platforms; and
• Comply with our legal obligations.

We do not sell your personal information.

7. How We Share Your Information

We share personal information only as needed to run our business:

• Service providers — scheduling, payment processing, email/text messaging, and website hosting partners who work on our behalf.
• Advertising and analytics partners — such as Meta, as described in Section 4.
• Legal reasons — when required by law or to protect our rights, safety, or property.

8. Your Privacy Rights

You have the right to access, correct, delete, or transfer (receive a copy of) the personal information we hold about you, and to opt out of marketing communications at any time. Depending on where you live, additional rights may apply under laws such as the EU/UK GDPR and the California Consumer Privacy Act (CCPA).

To exercise any of these rights, contact us using the details in Section 12. We will respond within the time required by applicable law. You will not be discriminated against for exercising your rights.

9. Data Retention

We keep your personal information only as long as needed to provide our services, maintain business records, and meet legal requirements. When it is no longer needed, we securely delete or de-identify it.

10. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data and limit access to it.

11. Children’s Privacy

Our services and advertising are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us information, please contact us and we will delete it.

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:

Carpet Cleaning Wilmington NC — Locally Owned & Veteran Operated
Address: 311 Judges Rd, Suite #11C-2, Wilmington, NC 28405
Phone: (910) 839-7403
Online: Contact form

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date above. The current version is always available on this page.